Cancellation Policy

Cancellation & Changes Policy

1. Orders Cancellation Fee

The following cancellation conditions apply and override the less strict cancellation policies from other tours from Lin-Car Oy. Specifically, these cancellation policies apply to our tours from Lin-Car Oy (operating as Lapland Travels) including but not limited to: Lapland Arctic Adventure trips and Baltic Adventure trips, which are sold on this site and under Lin-Car Oy (operating as Lapland Travels). Please note that special tours like student cruises or special event tours are subject to special cancellation conditions as stated on the booking page.

The fee is passenger-specific. On a multi-passenger order, each passenger is charged a cancellation fee according to the fee option they have selected.

For order cancellation, Lin-Car Oy charges a service fee as follows:

Cancellation fees (per passenger)

• Cancelling 45 days or more before departure: 40€

• Cancelling between 44 and 30 days before departure: 100€

• Cancelling between 30 and 21 days before departure: 200€

• Cancelling between 20 and 7 days before departure: 75% of the total order value

• Cancelling between 6 and 3 days before departure: 100% of the total order value

• Cancelling less than 3 days before departure: 100% of the total order value

Please note: Any bank transfer/postal costs will be added to the above-mentioned fees.

2. Orders Including Flight Tickets

If you have booked your flight tickets via Lin-Car Oy and the flight is cancelled or rescheduled causing delays of 12 hours or more, Lin-Car Oy will do the following:

2.1 Refund the cost of the flight ticket and of the trip if you would like to cancel your reservation.
2.2 Alternatively, offer a replacement trip with the next flight, depending on the rescheduling options available from the flight company.
2.3 Compensate the client for the missing parts of the package journey, with the following exceptions:
2.3.1 If the airline cancels the flight in the absence of genuine force majeure (e.g., strike, adverse weather), you are entitled to seek compensation directly from the flight company through EU aviation authorities.
2.3.2 If you have booked a connecting flight ticket independently, Lin-Car Oy is not responsible for any costs resulting from the cancellation of that flight.

3. Orders Cancellation Procedure

3.1 Cancellation Request

Cancellations are registered on working days only: Mon–Fri 10.00–16.00 (Local Time in Finland), excluding Finnish national holidays. Cancellation terms are applied from the date Lin-Car Oy reads the notification by e-mail to travel@lin-car.fi. Requests received outside of working hours will be registered the next working day, and fees corresponding to that registration date will apply.

3.2 Refund

Orders are refunded to the same payment method used for the order payment:
A- Orders paid by credit or debit card are refunded directly to the card.
B- Orders paid by bank transfer are refunded by bank transfer. You must provide Lin-Car Oy with the following bank details:

• Account number (IBAN for European banks)

• BIC/SWIFT

• Account owner's name and postal address

• Name of bank and official address of the branch
  

3.3 Lin-Car Oy reserves one (1) month to process tour and activity cancellations.

4. Order Changes and Other Cancellations

The following package change conditions apply to our regular tours. The fee is passenger-specific.

4.1 Tour Changes

For changes to a different travelling group on the same dates and/or for a change to other trip dates (subject to availability), Lin-Car Oy charges a service fee as follows:

Tour change fees (per passenger)

• Changes 21 days or more before departure: 40€

• Changes between 20 and 7 days before departure : 75% of the total order value

• Changes between 6 and 3 days before departure: 100% of the total order value

• Changes less than 3 days before departure: 100% of the total order value

4.2 Accommodation Changes

For accommodation changes, Lin-Car Oy charges a service fee of 20€ until 21 days before the trip departure. Later, any accommodation changes must be requested at the destination.

4.3 Name Changes

For name changes, Lin-Car Oy charges a service fee as follows:

Name change fees (per passenger)

• Changes 45 days or more before departure: Free

• Changes between 44 and 3 days before departure: 20€

• Changes less than 3 days before departure: Not possible

4.4 Activities and Extra Products Cancellations

For cancellations of optional activities and other extra products, Lin-Car Oy charges a service fee as follows:

Activities cancellation fees (per passenger)

• Cancellation 21 days or more before departure: 20€

• Cancellation between 21 and 8 days before departure: Not Possible

• Cancellation less than 8 days before departure: No Possible

4.5 Other Tour Package Changes

For other changes not stated above, Lin-Car Oy charges a service fee of 20€ until 14 days before trip departure. Later changes are not possible.

4.6 Tour Package Changes Procedure

Order changes are registered on working days only: Mon–Fri 10.00–16.00 (Local Time in Finland), excluding Finnish national holidays. Change terms are applied from the date Lin-Car Oy reads the notification by e-mail to travel@lin-car.fi. Requests received outside of working hours will be registered the next working day.

If a price difference is owed to Lin-Car Oy, the change will be confirmed only after the payment is completed. If a price difference is owed to the passenger, the refund will be processed by Lin-Car Oy as described in section 3.2.

Contact Us

If you have any questions about our Cancellation Policy, please contact us by e-mail travel@lin-car.oy